Web Sales Facility - Terms and Conditions of use

Thank you for taking the time to use the Personalised Plates Queensland ("PPQ") Web Sales Facility ("WSF"). By progressing and placing an order for personalised plates ("Plates"), you agree to the following terms and conditions:

  1. Details processed through the Web Sales Facility ("WSF") are final. PPQ will not issue a refund if a customer cancels their order or changes their mind. Changes to the combination may be permitted. Any changes made to the Plate order listed above, after it has been submitted, will attract a cancellation fee and manufacturing fee that corresponds to the original Plate type ordered. 

  2. PPQ reserves the right to change the price of Plates from time to time without notice. Prices quoted are in Australian dollars and are inclusive delivery anywhere in Australia (see Delivery Policy). Price does not include any other fees, taxes, duties and charges that may be imposed. Plates are GST exempt. Payments for orders submitted via the WSF may only be made by use of an accepted credit card. Use of a credit card must be done so by, or with permission of, the credit card holder. Diners Club card payments cannot be made via the WSF. Please note a credit card surcharge will be applicable on payments made with credit card. The MasterCard and Visa surcharge is 0.4% of the payment amount plus applicable GST and American Express is 1.4% of the payment amount plus applicable GST. The surcharge will be added to total transaction amount.

  3. Notwithstanding anything contained in these terms & conditions or elsewhere on the PPQ website, PPQ makes no representation or commitment to supply with respect to any chosen personalised plate combination until such time as the order has been correctly submitted to PPQ, payment finalised, and the order approved by Department of Transport and Main Roads.

  4. All orders are subject to PPQ's Delivery Policy.

  5. PPQ reserves the right to automatically cancel a Plate order if payment is not promptly received once the order is submitted.

  6. PPQ and the Department of Transport and Main Roads have absolute discretion in the manufacture of Plates and have the right to stop manufacture or recall any Plates considered inappropriate or offensive at any time after the Plate order process has been undertaken.  Rejected plates will attract a cancellation fee.

  7. The WSF accepts order for new business and for most types of remakes and upgrades. However, the following types of orders cannot be processed via the WSF and must be done by calling Personalised Plates Queensland on 136 356, or by going to a Department of Transport and Main Roads Customer Service Centre:

    1. an order for a new, or a remake of a customised (retro) Plate; and

    2. an order for a remake or upgrade of a Plate to another type of vehicle where the original / existing Plate is still attached to the vehicle, and

    3. an order for a remake or upgrade of a Plate from a motor vehicle to a large trailer even where the original / existing Plate design remains the same and is not attached to the vehicle.

  8. PPQ will not issue a refund if a customer changes their mind after an order has been received by PPQ.

  9. Pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), acquiring Plates gives the customer the right to use the Plates (by either keeping them without them being attached to a vehicle or attaching them to the corresponding vehicle in the correct manner). The right to use the Plates also includes the right to transfer the right to use the Plates to another person (subject to any relevant fee that may be imposed by Department of Transport and Main Roads). Although acquisition of Plates gives the customer the right to use the Plates, pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), at all times the Plates remains the property of the State of Queensland.

  10. Pursuant to the Transport Operations (Road Use Management - Vehicle Registration) Regulation 2010 (QLD), Plates that are damaged, lost, destroyed or stolen must be reported as such within 14 days after the registered operator discovers that they have been damaged, lost, destroyed or stolen. Failure to report may constitute an offence. Replacement of Plates does require payment of a fee.

  11. Subject to any liability which cannot be excluded by law, PPQ is not liable for any loss or damage of any kind (including direct, incidental, special or consequential damages) howsoever caused (including but not limited to by the negligence of PPQ) which is suffered or incurred in connection with these terms and conditions, use of the PPQ website, the non-availability of Plates, the rejection of, or failure to receive, your order, any act or omission of PPQ, and/or the provision of inaccurate or incomplete information provided by you. Without limitation to the foregoing, PPQ will not be liable for any consequences arising from unintended functionality related errors or technical glitches of whatsoever nature that may temporarily impact on the normal operation of the website generally, or the Create A PlateĀ® selection/order processing on-line system in particular (including but not limited to the temporary acceptance of otherwise non-valid plate combinations and designs), and/or for any such errors or glitches caused by a user's attempt to manipulate, tamper with, or otherwise override the normal intended functioning of the Create A PlateĀ® on-line system, including but not limited to any attempt to enter invalid Plate category and/or character combinations via the creation of multiple tab sessions, or by any other means.